Terms and Conditions

Sezo Atma Terms and Conditions

Last updated: 22nd Sept 2025

These Terms and Conditions (“Terms”) govern the use of Sezo Atma’s anonymous support platform and related services. By accessing or using Sezo Atma, you (“User”) acknowledge that you have read, understood, and agree to be bound by these Terms.

  1. Service Description
    Sezo Atma provides a platform for users and independent coaches (“Coaches”) to connect for conversations and support. Sezo Atma is not a provider of professional counseling, medical, psychiatric, or psychological services. All conversations are private exchanges between users and coaches.
  2. Anonymity & Privacy
    We are committed to protecting your anonymity. You may use a nickname and are not required to share personally identifiable information.
    All communications and information shared through our services are kept confidential, except as required by law (e.g., imminent harm, legal orders).
    For details on how we handle your data, please review our Privacy Policy.
  3. No Professional Advice
    The support provided on Sezo Atma is not a substitute for professional therapy, medical treatment, or emergency services. If you are in crisis or require immediate help, please contact local emergency numbers or a qualified professional.
  4. User Responsibilities
    You are responsible for your own actions and decisions based on your conversations.
    You agree not to engage in abusive, harmful, illegal, or harassing behavior while using the platform.
    You may not attempt to identify or expose another user who wishes to remain anonymous.
  5. Refund & Cancellation Policy
    Refunds are provided only in the following cases:
    1. The booked coach does not join the scheduled session.
    2. A verified payment error (e.g., duplicate charge).
    3. Sezo Atma cancels a confirmed session.
    Refunds are not available for completed sessions, user-initiated cancellations, or no-shows. 30 minutes will be considered a completed session.
    If you cancel at least 24 hours in advance, you may request a reschedule or credit to use within 30 days.
    Refund requests must be made within 48 hours of the session by emailing info@sezoatma.com with your booking ID.
    Approved refunds are processed within 7–10 business days through the original payment method. Timelines depend on your payment provider (Razorpay/Stripe and your bank).
  6. Client Cancellations
    If cancelled 24 hours or more before the session, the client receives a full refund.
    If cancelled less than 24 hours but at least 6 hours before the session, the client receives a 50% refund.
    If cancelled less than 6 hours before the session, the client receives no refund.
  7. Liability Disclaimer
    Sezo Atma is not liable for any damages, losses, or outcomes resulting from use of its services. This includes, but is not limited to, indirect, incidental, or consequential damages. Users engage with coaches at their own discretion and risk.
  8. Recording & Confidentiality
    Sessions are not recorded by Sezo Atma.
    Recording or distributing sessions is strictly prohibited unless both user and coach provide prior written consent.
  9. Intellectual Property
    All content on the platform (logo, design, text, and materials created by Sezo Atma) remains the intellectual property of Sezo Atma and may not be used or reproduced without permission.
  10. Termination of Use
    Sezo Atma may suspend or terminate access to services if a user violates these Terms, engages in harmful behavior, or misuses the platform.
  11. Governing Law
    These Terms shall be governed by and construed in accordance with the laws of Kerala, India. Disputes may be subject to arbitration or the exclusive jurisdiction of courts in Kerala.
  12. Changes to Terms
    Sezo Atma may update these Terms from time to time. Significant changes will be notified on the website, with the updated date shown above. Continued use of the platform after changes constitutes acceptance.
  13. Contact & Grievance Redressal
    If you have questions about these Terms or wish to raise a concern, please contact:
    Email: info@sezoatma.com
    Sezo Atma is not an emergency service. If you are in immediate danger or require urgent medical or psychiatric help, please call your local emergency number immediately.
Scroll to Top